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Frequently asked questions
Ozempic Pharmacy 101
What is Ozempic Pharmacy?
Ozempic Pharmacy is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, pains, sexual health, and more. Founded in 1999, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Who can use Ozempic Pharmacy?
Anyone who is 18 years or older, and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario.
Does Ozempic Pharmacy replace my doctor?
No. Ozempic Pharmacy provides a faster, hassle-free way for you to get a prescription to certain medications but our service does not replace your primary care provider. For matters that extend beyond obtaining a prescription lifestyle medication safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about the medications you are currently using.
Can I be accurately assessed remotely?
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We’ve worked with specialist to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
It's an emergency. What do I do?
Call 911 or proceed to your nearest emergency room immediately. Ozempic Pharmacy is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Privacy and Security
Is my information private and secure?
Yes, your security is paramount to Ozempic Pharmacy’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Ozempic Phaarmacy healthcare practitioner.
Beyond that, all your account information (including the medical assessment, and shipping information, etc.) is also stored safely and securely. Ozempic Pharmacy is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.
Is this legal?
Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Ozempic Pharmacy adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.
Is this safe?
Absolutely. All prescriptions obtained via Ozempic Pharmacy are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the experts on our medical team. Finally, all Ozempic Pharmacies are provincially accredited just like any retail pharmacy.
How is my privacy protected?
Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information.
Shipping
How long will it take to get my treatment?
Not long. After completing your assessment, a practitioner will generally respond within 45 minutes, and often much sooner.
Treatment plans will be processed within 24 hours of your approval date if there is nothing blocking fulfillment.
All packages are shipped via Express Post, which usually takes 1-2 business days. You will receive an email with your tracking number once your treatment has been shipped.
Is your packaging discreet?
Absolutely. All Ozempic Pharmacy shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
Do I have to be home to receive my package?
A signature upon delivery may be required.
How much does it cost to ship my treatment?
There is currently no cost to have your treatment shipped to you from Ozempic Pharmacy network within Canada.
Our Healthcare Practitioners
How do I communicate with my Ozempic Pharmacy practitioner?
Your Ozempic Pharmacy practitioner will message you via secure instant message. You’ll receive a message via the email provided during your online assessment.
What does your medical team do?
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.
Who are the practitioners that will be reviewing my online visit?
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Ozempic Pharmacy are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Ozempic Pharmacy, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
Can I see the same Felix practitioner after my initial assessment?
You will have the ability to chat with your designated Ozempic Pharmacy practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
Can you refer me to a psychiatrist or psychologist?
Ozempic Pharmacy practitioners are unable to make referrals at this time. We suggest you speak with your family doctor or local walk-in clinic.
